‘One Big Team’ shortlisted for National Housing Award
Midland Heart's innovative ‘One Big Team' project recently received formal recognition at a UK housing sector awards ceremony in London. The team, lead by Gary Hardy, Head of Income, submitted a strong entry in the ‘Managing Your Income' category at the 2015 UK Housing Awards which celebrate and recognise innovation and excellence in social housing.
The awards were jointly organised by the Chartered Institute of Housing and housing sector publication ‘Inside Housing.' Being shortlisted was a tremendous accolade for the team and their approach, in helping customers to keep their tenancies by making swift contact after a missed rent payment while reducing overall rent arrears by £330,000 since June 2014.
Commenting on the evening, Gary Hardy said: "Our shortlisted award entry is testament to the hard work and commitment of the Midland Heart team for the work to help those customers who were struggling to pay their rent. As a result, through increased customer contact and money advice services, people have been able to stay in their homes with significantly reduced rent arrears, bucking the national trend."