How we are performing

Our aim is to be the best national housing and care provider working with those in greatest need and we are proud of our many achievements.

We monitor our performance to ensure we are delivering great services, maximise opportunities for our customers and deliver value for money.

Our annual reports highlight the work we are doing  in building new homes, investing in our communities and delivering services to those in greatest need. These publications comprise of our:

 

  • Coins

    Financial Annual Reports

    Our Financial Statements report on the financial performance of Midland Heart on an annual basis. Our audited statements are an opportunity to show transparency in our performance and allow us to be benchmarked against other housing associations.

    Financial Annual Reports
  • Customer Report

    Customer Annual Reports

    Our customer annual reports take you through the last 12 months detailing our progress and key successes. Its an opportunity for you to understand where we are and where we’re going. Produced with the support of our customers.

    Customer Annual Reports
  • Achievements

    Value for Money Statements

    Our Value for Money (VFM) Statements aim to demonstrate what work has been carried out during the last 12 months to ensure the continued efficient delivery of our Corporate Objectives and what plans we have in place for future VFM improvements.

    Value for Money Statements

If you would like to know more about our service standards they are available here to download.

Midland Heart are constantly looking to reduce our environmental impact, and have a planned strategy to do so for 2014 - 2020.