How we are run

Midland Heart is an independent charitable registered provider of social housing, registered with the Housing Regulator, the Homes and Communities Agency.

Midland Heart is also a major provider of care and support services and a number of the care schemes it runs are registered with – and regulated by – the Care Quality Commission.

The Midland Heart Board of Directors safeguards our vision and has responsibility for the overall management and performance of the group.

The Board is supported by our Executive Management Board which, led by Ruth Cooke, our Chief Executive Officer, oversees the day to day management of the group.

As a business with charitable and social purposes, we strive to be an ethical, transparent and accountable organisation.  We have adopted and comply with the Code of Governance of our Trade Association, the National Housing Federation, as the Code against which we measure our governance practices to provide governance assurance to Stakeholders. We have a Code of Conduct which outlines our values and the standards of behaviour we expect from all employees of Midland Heart, and also from our Board and Committee Members.

Each year we publish a Value for Money report to evidence that we are efficient in our spending, so that we are in a position to continue to invest in homes and communities, and in so doing, fulfil our social purpose.  We also publish a breakdown of the categories of our expenditure as we wish to be transparent about how we spend our money.

Residents are actively involved in the governance of our business with customers sitting on our two customer facing board committees, as well as customers being involved in scrutinising aspects of our delivery of customer services and in the procurement of goods and services.  Customer involvement is key to us improving our services and we support and train our customers to ensure they can play an active and effective role in helping and challenging management to continually improve our services.