Compliments, comments and complaints
At Midland Heart we are committed to delivering brilliant services to all our customers. Our goal is to provide the best possible experience, with a focus on a fast, fair, friendly and efficient service.
We actively encourage feedback. This falls into three categories:
- Compliments - when we are doing something well
- Comments - feedback on a service
- Complaints - when you don't think we have met our published standard of service
You can find out how to feedback by following the links below.
If you have a complaint about the behaviour of one of your neighbours this may be classed as anti social behaviour (ASB). We have developed different processes to help you with these issues and you can visit our dedicated ASB section to find out more.