Emergency Contacts

In an emergency to report a repair or discuss other issues call us on 0345 60 20 540.

If you think you can smell gas you can also immediately telephone 0800 111 999

If you can see or smell smoke, immediately telephone 999 or 112 before telephoning us.

Outside of these hours, if you have an emergency (something which is causing significant damage to your home) you can contact us on the 0345 number above

These numbers are to be used in emergencies only. Less serious issues should be reported in the normal way.

Before you call us

To save you having to call us, we have put answers on our website to a lot of the most common questions we receive. Type into the search box at the top of the page the subject you're interested in and you'll be served with information related to this topic. Or visit the Contact Us page