Meet Kieran

Maintaining our homes cannot be one size fits all. Each repair is slightly different and requires slightly different skills. However, we have skilled professionals who are more than jacks-of-all-trades; they are masters of all.
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Kieran Buchanan started his career with Midland Heart four years ago as a multi-trade operative for our in-house maintenance service but has recently progressed to a Technical Maintenance Surveyor.

So Kieran, tell us about your job.

The role of a Technical Maintenance Surveyor is very dynamic and the job has a variety of elements which differ each day. My tasks could vary from inspecting void properties and structural/damp works, to managing contractors and assisting operatives with technical advice and training.

What do you enjoy most about this role?

I enjoy the wide variety of tasks the role entails and the responsibility. It’s a very fast paced job and can often be reactive. No day is the same as the last!

What attracted you?

I was attracted to this role by the business’s proactive approach and the inclusive culture of the business. When I worked as an operative, my manager was a Technical Maintenance Surveyor so I saw the different dimensions of the role which appealed to me.

How do you find working in housing?

Working in the sector, I have gained a vast amount of knowledge and awareness of different cultures, which has given me a better understanding of our customers’ individual needs.

What does a good day look like?

A good day at Midland Heart involves managing the works on someone’s home and knowing that the customer is happy. It’s a great feeling to come home knowing you’ve done a good job and helped people.

And a bad one?

I wouldn’t say I have bad days. Every day offers different challenges, which I embrace and overcome by structuring a plan of action. Because each job is so different, I learn from each experience and resolve issues quicker when they come up again.

What would you change about the sector if you could?

I would change people’s general perception of the social housing sector. I find our customers are hard-working and take pride in the maintenance and upkeep of their homes, but it doesn’t always come across this way.