Money Advice

Money Advice 1

Midland Heart’s Money Advice team work closely with customers facing exceptional challenges and changes from the introduction of the bedroom tax to universal credit. More often than not these changes cause anxiety and stress for our most vulnerable customer groups who face exceptional challenges managing personal and household finances.

With a vast range of skills, experience and knowledge in the field of money and debt advice, this free service is available to customers across Midland Heart.  

Providing Guidance

A key focus for the team is on providing guidance to those struggling to maintain their tenancies, supporting customers who often face a range of health and welfare challenges. Our service also includes help with claiming benefits, applying for reconsiderations and attending tribunals. The team is also highly skilled in resolving debt problems - challenging unenforceable debt, insolvency issues and debt write off. They help customers to find solutions to manage their debt problems, making it easier for them to manage and sustain their tenancies.

Managing your Money

From time to time you might need some extra help when it comes to managing your money. From dealing with debts and unpaid bills to welfare benefits and everyday budgeting, our experienced Money Advice team can help you work through any problems and find a solution. Our team of friendly and experienced advisers offer free confidential advice and will look carefully at your individual circumstances to offer the best way forward for you.

One Big Team

Midland Heart's money advice team recently received formal recognition at a UK housing sector awards ceremony in London – find out more about the ‘One Big Team' project.

Contact Us

If you’d like to speak to a Money Adviser contact us and we'll arrange this for you. You can also speak to your Rent Officer or Neighbourhood Housing Officer who will pass your details to the money advice team to arrange a meeting.

Money Advice

Our team of Money Advisers are trained to help our customers with free benefit and debt advice.  View one person's story and find out how we can support you.

We try to provide the best possible service to all of our customers however, we realise that sometimes things go wrong. For information on making a complaint about the financial advice you have received please visit our complaints section.