Antisocial Behaviour (ASB)
We know experiencing antisocial behaviour can be difficult and distressing. We are committed to supporting you and resolving any ASB issues as quickly and efficiently as possible.
In the context of housing, we define anti-social behaviour (ASB) as acting in a way that is capable of causing nuisance or annoyance to anyone.
We take a problem solving approach to responding and managing reports of anti-social behaviour. We encourage and support you to be involved in remedying incidents of anti-social behaviour and we will take a reasonable and proportionate approach when using legal and non-legal interventions.
We will intervene when a customer’s behaviour poses a risk to another person(s) or the future of their tenancy, or there is a risk of harm to our customers.
Find out more about ASB, how to report it and how we can help you below.
What is ASB?
Behaviour that causes a nuisance, annoyance, harassment, alarm or distress to any other person.
Anti-social behaviour can take many forms, such as threatening behaviour or persistent loud noise, and there are different ways we can support you to resolve this. Unfortunately, you might also find yourself in dispute with your neighbours. Although this can be upsetting, it might not be ASB if it is not regular and persistent or if there is no risk of harm. In this case, it’s not appropriate for us, nor do we have the power, to get involved.
What is ASB
What’s not ASB
- Verbally abusive, threatening or intimidating behaviour
- Drug use or dealing in the property or local area
- Persistent loud shouting and arguing in and around a property
- Persistently playing music or the TV so it can be heard outside of the home
- Persistent dog barking and pets causing damage to property
- Disputes related to parking
- Complaints about normal domestic noises like doors banging, washing machines and normal everyday activities, such as children playing
- Car and intruder alarms sounding
- Dogs barking at reasonable times and acceptable levels
- People being unpleasant to one another
- Children playing ball games or youths congregating
- ‘One off’ events such as a birthday or Christmas parties
How do you report ASB?
If you feel you are experiencing ASB, you can report it by contacting us here
How can we help?
We will take a reasonable approach to all reports of suspected ASB and will intervene where it is in the best interests of our customers and us. We will consider how regular or persistent the ASB is, and the harm or likely harm it causes. We will intervene when behaviour poses a risk to a person’s tenancy or there is a risk of harm.
Every case is different and depends on your individual circumstances and the nature of your complaint. We may use a wide variety of methods to tackle the ASB. In most situations, our first step is to provide advice and support to help you find a solution and resolve the anti-social behaviour quickly and easily without our intervention. We encourage you to speak to your neighbours, where appropriate and safe, which can often resolve matters more efficiently and effectively.
If we need to investigate further, our trained officers may need to speak to the people involved and gather evidence to decide on the best response and take appropriate action. We will keep a record of your case and agree clear actions with you on how we are going to tackle the ASB. We will also agree how and when we will keep you updated on our progress.
To help resolve your case, we may also:
- Explore informal ways of resolving the problem
- Issue warnings to the people involved
- Ask neighbours to sign a Good Neighbour Agreement or Acceptable Behaviour Contract
- Seek legal action against the person responsible for the ASB
- If all options have been explored, further action isn’t possible or no evidence of ASB can be found, we may need to close the case
To find out more about our approach to managing ASB take a look at our ASB policy.
Pay your rent
- Rent information
- Universal Credit
- Setting up a direct debit
- Help with Universal Credit and other benefits
- Help applying for Universal Credit
- Help if you are receiving Universal Credit
- Your tenancy
Repairs to your home
Repair responsibility tool
Inside your home
- Plumbing, kitchens and bathrooms
- Doors, locks and windows
- Walls & Ceilings, Floors and Stairs
- Outside your home
- Inside your home
- Aids and adaptations in your home
- Upgrades and renewals
- Painting & Decorating Tips
- Home Improvement Permissions
- Changes to repairs
- Repair responsibility tool
Managing your home
- Keeping pets in your home
- Gas servicing
- Damp, mould and condensation
- Energy Efficiency
- Winter Planning
- Report it
- Pests and vermin
- Managing fire safety in your home
- Antisocial Behaviour (ASB)
- Environmental services
- Right to Buy or acquire (RTB/RTA)
- Shared ownership and leasehold
- Getting Involved
- Home contents insurance
- Exchanging your home