Gas servicing

Like all landlords we have a legal duty to carry out a safety check every year on the gas appliances in your home. This service helps make sure that the appliances are completely safe for you and your family. They also ensure that they are working properly which can help you manage your gas bills. What's more, if you get your gas service completed on the first appointment you will be entered in the monthly prize draw to win £50!

It is in the terms of your tenancy agreement that Midland Heart can carry out these checks. If for any reason you don’t allow our contractors into your home, we may serve you a notice seeking possession of your property for breaking these terms. Legal action may also need to be taken to gain access to your home or we can force access in case of an emergency.

  • Managing your appointments

    You will receive a First Appointment Card from one of our Gas Safe Registered contractors PH Jones or EON, which will inform you of the date, day and time when your annual gas service is due to be carried out.  If this time is not convenient please phone the telephone number on the card to re-arrange to a more suitable time. You must make sure that you let them into your home to carry out the service and safety check. At the end of the visit you will be given paperwork to show that they have checked your gas appliances and that it is safe. You must not do anything to these appliances yourself.

    Don't forget, if you get your gas service completed on the first appointment you will be entered into a monthly prize draw to win £50!

  • Why does my home need a gas safety check?

    The check is vital to your safety, it’s free and takes about an hour depending on the number of gas appliances you have, and it makes sure your heating is running efficiently. Above all, it will help keep you and your family safe. Every year more than 30 people are killed from faulty gas fires or appliances in the home.

    If you do not let us in to do the service you could be putting yourself, your family and your neighbours at risk from carbon monoxide poisoning. You cannot see, smell or taste carbon monoxide, but it can kill within a matter of minutes.

  • What happens if I don't allow a gas safety check?

    Not allowing a gas safety check means you are breaking your tenancy conditions.
    If you do not make arrangements to let our contractors in, we will take the following legal steps to help us gain access:

    • A request for an injunction against you from your local county court could be made,
    • We’ll seek to recover the court costs - which could be more than £800.
    • If we obtain the injunction from the court and you still fail to allow access we will issue possession proceedings against you, which could result in you losing your home and may prevent you from acquiring another property from Registered Provider.  In May 2012 we successfully applied to the courts for a possession order for not allowing access for a gas service.  The Judge granted the order and eviction took place in September 2012.
  • What are our responsibilities as your landlord?

    We are committed to your safety and we take our responsibilities on gas safety very seriously. As your landlord we will ensure:

    • All gas fittings (appliances and pipework) and flues installed by us are maintained in a safe condition
    • All installation, maintenance safety checks and annual gas servicing is carried out by a Gas Safe registered installer
    • A gas safety check and service is carried out on each relevant gas fitting/flue in your home every year. When you move in all gas appliances/flues will be checked before you move in.
    • A record of each annual safety check and service is kept
    • We give you a copy of the gas safety record for your home on completion of the safety check
  • What are your responsibilities as a tenant?
    • You should allow us prompt access to your home to carry out maintenance or safety checks on our gas fittings/flues.
    • You should ensure that any gas fittings which you own, including your gas cooker, are installed correctly by a Gas Safe registered installer and are checked annually for safety and serviced.
    • You should always contact us before making any alterations to your home, no matter how minor.
    • For your safety, always use a qualified Gas Safe registered installer to carry out any gas work in your home.

    Failure to give reasonable access to your home to allow us to complete the annual safety check is dangerous for you, your family and your neighbours. It’s also a breach of your tenancy conditions, which could result in legal action to enforce access or end your tenancy. You will be recharged for any costs incurred for taking legal action

  • What should you look out for to protect your safety?

    Contact us immediately if you notice:

    • Sooting or staining marks on or around the appliance
    • A yellow or orange lazy flame – not crisp and blue
    • A higher level of condensation than normal in the room where the appliance is installed
    • Anyone in your household suffering from drowsiness, headaches, nausea or pains in the chest when using a gas appliance.




     3. REPORT IT TO MIDLAND HEART ON 0345 60 20 540

  • Gas safety tips

    By allowing us prompt access to your home and by following the tips below you can ensure the safety of your gas appliances:

    • If you smell gas to call National Grid immediately on 0800 111 999
    • Never try DIY with gas
    • Make sure you know where your gas meter is located and how to turn off the gas in the event of an emergency
    • Don’t block up air ventilation grills and ensure that flue terminals are kept clear at all times
    • Never use a gas appliance if you think it’s not working properly
    • Never cover gas appliances
    • Be cautious if buying second hand gas appliances – don’t scrimp on safety
    • If for any reason you have to move your bedroom to your living room and it has a gas fire please contact the Gas Team on 0345 60 20 540 for further advice
    • Ceiling fans should not be fitted in a room that has a working gas fire as this can cause the fumes to be drawn back down the chimney and back into the room