Are your pipes frozen?
Due to the extreme low temperatures overnight, boilers may fail today. This will be down to frozen condensate pipe work on the boiler where the plastic discharge pipe passes to outside. If the condensate pipe freezes the boiler may lock out or in some instances still be running intermittently but making a strange noise.
You may be able to fix this yourself by pouring some hot water (not boiling) onto the plastic condensate pipe work outside to see if the boiler starts to work.
Wait about 10 minutes and then check the boiler (you may need to reset the boiler to get it going again). If the boiler still does not work, or if you are unsure what to do, please give us a call on 0345 60 20 540.
Our service status is on GREEN. You can follow our service status here
Tips on preventing and fixing frozen pipes during cold weather.