It's important to us that we provide clear information on rent charges, reviews and annual increases so you as our customer fully understand how we calculate your rent.
Please browse the information below to help you understand how we do this
Annual rent review
Every year we review the rent that you pay for your home. We use a formula introduced to all Councils and Housing Associations by the Government.
The formula we use to calculate your rent from 2015 is:
Consumer Price Index (C.P.I) + 1%.
The aim of the annual review is to create a fair system for customers regardless of whether they are a council or housing association tenant; Customers should be paying a similar rent to others living in the same size property in the same area.
The rent review takes into account several factors:
- The size of the property
- The valuation of the property
- The average household income for the county in which you live
The Government sets a maximum increase level for any single year. The majority of the rent increases occur in the first week of April.
We will write to you before the increase, giving a clear calendars month notice of the proposed rent increase.
What if I disagree with my rent increase?
If you disagree with the proposed new rent and you wish to appeal, then you must make an Application of Appeal to the First Tier Property within your calendar months notice period. They are in independent body who will consider whether the rent charged should be reduced, increased or remain the same.
The details of the First Tier Tribunal are:
First Tier Tribunal (Property Chamber)
Birmingham - Midlands Region
3rd Floor Temple Court
35 Bull Street
Tel: 0121 681 3084 Fax: 0121 681 3056
E-mail - firstname.lastname@example.org
This office covers the following:
Metropolitan districts: Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall, Wolverhampton.
Unitary authorities: Derby, Leicester, Rutland, Nottingham, Herefordshire, Telford and Wrekin and Stoke on Trent.
Counties: Derbyshire, Leicestershire, Nottinghamshire, Shropshire, Staffordshire, Warwickshire and Worcestershire.
We include service charges as part of your total rent and these are set out in your tenancy agreement. These charges pay for services to properties such as flats, maisonettes or sheltered accommodation that benefit from extra facilities in shared areas like:
- cleaning halls and stairs;
- shared lighting;
- warden services;
- laundry facilities;
- door-entry systems and fire alarms; and
- cleaning windows
For the majority of our stock (which are rented units) we operate fixed service charges. This means that the charges change annually according to a fixed formula (e.g. based on actual costs or contractual uplifts by Retail Prices Index on the Retail Prices Index).
For our owners/shared ownership properties we operate variable service charges. The difference with variable service charges to fixed service charges is that we issue audited accounts out to residents each year and if the scheme has a surplus or a deficit this is rolled over to the next financial year for the scheme depending on the actual expenditure.
A surplus means if there is a credit this is passed over to the residents so they pay less for their service charges. If the scheme is running at a deficit, then residents will have to pay more for their service charges.
Pay your rent
- Rent information
- Universal Credit
- Setting up a direct debit
- Help with Universal Credit and other benefits
- Help applying for Universal Credit
- Help if you are receiving Universal Credit
- Your tenancy
Repairs to your home
Repair responsibility tool
Inside your home
- Plumbing, kitchens and bathrooms
- Doors, locks and windows
- Walls & Ceilings, Floors and Stairs
- Outside your home
- Inside your home
- Aids and adaptations in your home
- Upgrades and renewals
- Painting & Decorating Tips
- Home Improvement Permissions
- Changes to repairs
- Repair responsibility tool
Managing your home
- Keeping pets in your home
- Gas servicing
- Damp, mould and condensation
- Energy Efficiency
- Winter Planning
- Report it
- Pests and vermin
- Anti Social Behaviour (ASB)
- Exchanging your home
- Environmental services
- Right to Buy or acquire (RTB/RTA)
- Shared ownership and leasehold
- Home contents insurance
- Getting Involved