Finding more ways to improve our service
Our customers are at the centre of everything we do. When you contact us, we want to give you the most efficient and effective service possible. To help us do this, our Hub opening hours are now 8:00am – 6:00pm.
In 2016, we set up our Customer Hub to streamline the way we deal with customer queries. From anti-social behaviour to safeguarding and from tenancy issues to fly tipping, the team are the first point of contact for a wide range of queries.
Our Customer Hub has worked hard to deliver improvements for you. They have found new and better ways of working, increased their focus on digital and worked collaboratively to resolve issues quickly and satisfactorily.
We can already see the benefit of this work – we resolve 93% of queries at the first point of contact and customer satisfaction is at 85%. But we know there is always more we can do.
Our new opening hours will mean more staff available to support you at peak times, helping us respond more quickly and resolve more queries at the first contact. You can call our team Monday to Friday 8:00am - 6:00pm. We will continue to run our out of hours service if you need to speak to us in an emergency when our Customer Hub is closed.