Winter Planning

At Midland Heart we want to keep our customers informed with regards to our repairs service and offer advice on ways to protect you and your home during the cold weather. We have detailed our service standards for our gas and repairs service. We have also provided a checklist, so that if you do need to call us, you can provide us with all the information we need. If your heating doesn't work, try these tips before contacting us as it may be easier to fix than you think.

In order to deal with high demand over the winter months, we have devised a simple green, amber and red system. This will ensure that during busy periods or when our services are disrupted by bad weather, we can give you a clear and realistic timescale for completing your repair. We will prioritise our most vulnerable customers and your situation will be assessed at the time of your call. The system will also be used in other exceptional circumstances that affect our ability to operate in the year, such as floods.

Find out our operating status here

Frozen Pipes

Tips on preventing and fixing frozen pipes during cold weather.



When winter approaches it's a good idea to check your heating is working properly. This video will show you how to check your heating system including your boiler.

If you're looking to make savings on household bills this winter, check out our ten top tips to cutting fuel bills.