How we are performing

We are really proud that we are delivering some of our best ever performance across our operations and, most importantly, fantastic outcomes for our customers. 

We are committed to ensuring our performance remains consistently high and that we continue to deliver value for money. 

Our annual reports set out our work in more detail. 

  • Financial Annual Reports

    Our Financial Statements report on the financial performance of Midland Heart on an annual basis. Our audited statements are an opportunity to show transparency in our performance and allow us to be benchmarked against other housing associations.

    Financial Annual Reports
  • Customer Annual Reports

    Our customer annual reports show our progress and key successes over the last 12 months. Its an opportunity for you to understand where we are, where we’re going and how we put customers at the centre of everything we do.

    Customer Annual Reports
  • Value for Money Statements

    Our Value for Money (VFM) Statements aim to demonstrate what work has been carried out during the last 12 months to ensure the continued efficient delivery of our Corporate Objectives and what plans we have in place for future VFM improvements.

    Value for Money Statements

If you would like to know more about our service standards they are available here to download.

Midland Heart are constantly looking to reduce our environmental impact, and have a planned strategy to do so for 2014 - 2020.

Alongside other employers with over 250 employees, we are publishing our gender pay gap results and will continue to do so annually.