We have emerged from our Fit for the Future corporate plan stronger and ready to make real our ambitions for the future. 2018-19 was another strong year both in terms of delivering customer outcomes and financial performance. This has allowed us to develop our new corporate plan Making What Matters Brilliant (2019-24).

Over the next five years we plan to make record investments in new and existing homes, the services we offer to customers and in our colleagues. We want to be a top class landlord, develop as much affordable homes as we can and be a great place to work, creating an operational blueprint for the wider social housing sector.

To help us achieve our aims we receive private finance from institutions such as banks and other lenders, in addition to government funding. We aim to develop long-term relationships with lending institutions and we are committed to remaining financially robust, despite the challenges we face. This is particularly important because our customers depend on us to ensure we support their housing needs.

In 2018/19 we were awarded a credit rating of A1 by Moody’s Investors Service. We continued to achieve the highest governance and viability rating from our regulators -  financial viability (V1) and governance rating (G1).

At a glance


Units in Management

Surplus for the year


Operating surplus

Operating Margin























  • Financial Annual Reports

    Our Financial Statements report on the financial performance of Midland Heart on an annual basis. Our audited statements are an opportunity to show transparency in our performance and allow us to be benchmarked against other housing associations.

    Financial Annual Reports
  • How we are run

    Our Board of Directors safeguards our vision and has responsibility for the overall management and performance of the group. The Board is supported by our Executive Management Team.

    How we are run