Tackling Multiple Disadvantage National Summit

Customer FeedbackIn 2001 Midland Heart opened the Complex Needs Accommodation Service, the first of it's kind in the UK.

The service aims to provide an accommodation service for people who are experiencing unmet complex needs and who had been excluded from mainstream services.

It was recognised that traditional ways of working had failed this group of people, leaving the most vulnerable continually in crisis.

The service operates within a culture of mutual respect, valuing an individuals worth and acknowledging that the customer is the expert around their own needs. It provides support that is both responsive and assertive to needs and behaviours, that in other settings might lead to eviction.

We look beyond challenging behaviours to identify route cause and avoid blame cultures. Enabling people to make both positive and negative choices around how they wish to live their lives.

Midland Heart is attending the national summit on tackling multiple disadvantage on 8 and 9 May 2017.

Tackling Multi Disadvantage 2017

We are sharing our experiences of supporting and working alongside people who have or are currently experiencing multiple disadvantage and their journey to acquiring a safe and stable place to live, alongside access to an array of services that adequately meet individual needs in a way that is both accessible and acceptable to the individual.

People facing multiple disadvantage have been pushed to the extreme margins of UK society. The links between problems like homelessness, substance misuse, mental ill health, violence, contact with the criminal justice system, domestic abuse and extreme poverty often go unrecognised by services and systems mostly designed to deal with one issue at a time.

Our presentation is entitled: "Effective Case Coordination to achieve the best outcomes for those with lived experience of multiple disadvantage".

Please click here to download a copy of the presentation.

For more information about the National Summit please visit the Homeless Link website.