Social Media Policy

We use Twitter and Facebook to communicate with customers, in an open forum. If you have any queries, please feel free to contact us on Twitter (@MidHeartHelp) or Facebook.

Our social media channels are managed between 8am and 5pm Monday to Friday. During these times you can expect a response to your query, where appropriate, within 24 hours.

Since these are public arenas, there are some instances in which we will remove posts. Please see our guidance below:

Public messages

Don’t name anyone, this includes staff, customers and other members of the public.

Don’t give away personal information for yourself or anyone else. This includes addresses, email addresses, and phone numbers. If we need you to send your private details we will request you send this information by private message.

All messages

Don’t swear or use threatening or abusive language.

If you do not comply with any of the above we will be forced to delete your messages.