Meet Joseph

Sometimes everyone needs a helping hand to get back on track. Our support workers support people when they need to get back onto their feet. Joseph traded in his role in customer service to be able to do more to help others.

Hi Joseph, what is your role and what did you do before coming to Midland Heart?

“I am a Support Worker for young people in the Foyer in Birmingham.

“Before getting this role, I worked at Tesco Extra in Customer Service for five years and had done a BTEC in Health and Social Care.”

How have you found the role since you moved?

“Moving to Care and Support was a big step for me, but also for Midland Heart for taking me on. I give 110% in the job and I love working here. The management and my colleagues are really supportive of me.

“At first when I came for the interview, it was an afternoon and a lot of the young people were around, and it was different to what I imagined. I was also around their age when I started so I was a bit surprised to be offered the job, but I must have done well in the interview, and I fell in love with the role on my first day!”

Is being a Support Worker something you have always wanted to do?

“If you’d asked me 10 years ago if I would be working as a Support Worker, I would have said no, I couldn’t imagine it. I was sort of led into it.

“I always looked up to my sister who is a nurse, and I always wanted to help people. When I did my Health and Social Care qualification, I enjoyed the social care aspect more like safeguarding, sociology and support work.

“I have always felt that this kind of role is the most natural thing for me to be doing.” 

What do you get from your role?

“I get job satisfaction every day, when I see my customers successfully moved on and are in college or a job, with their life back on track. I often will say to customers that when they have come to us they are at rock bottom, and our job is to help them get back up again and to enjoy a more fulfilling life.”

What does the future hold for you?

“I was recently accepted onto a social worker degree course at Birmingham City University. 

“What I learned at Midland Heart has helped me to get on to the course with an unconditional offer. When I was in the interview, for every scenario I would think about what I would do if I was at work.” 

Have you had much training at Midland Heart to help you? 

“I have found all the internal training very helpful. Whenever there is a change in legislation, they change the training to suit. 

“Also my managers are always promoting external training as well. I am Domestic Violence Champion at the Foyer, and this has allowed me to meet other agencies and learn from them.” 

What would you say to other people who interested in a support worker role? 

“I would say that is if you feel like there’s more you can do to help people, I would look towards social work or nursing and go for it!

“I have to thank Dan, Michelle, Angela and Sabina for their support and for accommodating me to be able to work part time while I study. If it wasn’t for Midland Heart and the support I have had, I wouldn’t be taking this next step. 

“It is a really great place to work, that’s why I am still staying on, because I like working here. 

“I have said to other people on my course that if they can get bank work with Midland Heat because they are a great company who are really supportive.”