Structural safety

Your health and safety is one of our main priorities, and part of this includes the maintenance and repair of the structure and exterior of your property. If you notice any structural defects, please let us know immediately so we can fix the problem and keep you safe.

For example, if you notice damp in your ceiling, your roof might be damaged, and you should get in touch with us as soon as possible.

Other examples of a structure-related repair include:

  • Loose/damaged brickwork 
  • The lift not working
  • Cracks in a wall

If you spot anything like this, click here to contact us and we’ll repair it.

Lifts

Lifts can be incredibly important, especially for those of us who are less mobile and can’t take the stairs, so every month, we service your lifts to make sure they’re working correctly and we do a LOLER inspection every 6 months.

You can help to look after them too by:

  1. Sticking to the weight limit of the lift
  2. Not blocking the door

These issues can happen when you’re moving home. We know how stressful that can be but it’s important to look after the lifts, because people in your building rely on them every day.

If you have any lift issues, please let us know by ringing 0345 60 20 540 and one of our specialist contractors can come out to repair it.

If a lift breaks down while you’re in it, use the lift alarm or call us on 0345 60 20 540.

Never use the lift if there is a fire.

Click here to report a broken lift.