Pests and vermin

Here you'll find information about how to deal with pests or vermin in or around your property. In most properties you are responsible for preventing and removing pests and vermin in your home. In some circumstances we will support you to remove them. 

If you have pests or vermin you can use our easy tool below to find out whose responsibility it is to remove them.

For information on how to spot the signs and prevent pests from entering your home please click here.

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Pests and vermin

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Inside your home
  • You are responsible for keeping your home and garden free of pests and vermin

    Some councils or Local Authorities will provide poison or traps for mice and rats or even remove them for free. Contact your council or local authority directly to find out about the services they offer.

    If you have bees or bats in your property you should be aware that they are a protected species and should be removed by a professional.

In your garden
  • If you live in a Midland Heart property with a private garden:

    You are responsible for keeping the garden, and any other outdoor spaces, free of pests and vermin.

    Depending upon where you live your council or local authority may provide free bait or traps for mice and rats or even remove these free of charge.  For more information on the services available to you please contact your council or local authority directly.

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Inside your home
  • You are responsible for keeping your home and garden free of pests and vermin

    Some councils or local authorities will provide poison or traps for mice and rats or even remove them for free.  Contact your council or local authority directly to find out about the services they offer.

    If you have bees in your property you should be aware that they are a protected species and should be removed by a professional.

In communal areas
  • We'll remove pests or vermin from the communal areas of properties

    These include:

    •   Indoor communal areas like halls, stairs and shared cupboards
    •   Outdoor communal areas like bin stores, car parks and gardens

    Please click the button below to let us know about this in more detail, so that we can arrange for the removal:

    Report a problem