Service Status

Our current status is: GREEN

  • Green

    Normal service and attendance within published service standards.

    New gas repairs:

    • Emergency and urgent repair to be completed within 24 hours
    • Routine repair to be completed within 14 working days

     

    New repair jobs:

    • Emergency repair to be completed within 24 hours
    • Routine repair to be completed within 20 working days
  • Amber

    Due to events beyond our immediate control or due to extreme weather forecast, it is likely that our service will be affected.

    During this period our service standards will be...

    New gas repairs:

    • Emergency and urgent repair to be completed within 48 hours
    • Routine repair to be completed within 14 working days

     

    New repair jobs:

    • Emergency repair to be completed within 48 hours
    • Urgent repair to be completed within 8 working days
    • Routine repair to be completed within 25 working days
  • Red

    Exceptional events including severe weather causing major disruption.

    It is highly likely our repair partners will suffer disruption with both the volume of repairs and reaching affected areas.

    During this period our service standards will be...

    New gas repairs:

    • Emergency and urgent repair to be completed within 72 hours
    • Routine repair to be completed within 14 working days

     

    New repair jobs:

    • Emergency repair to be completed within 72 hours
    • Urgent repair to be completed within 14 working days

    Routine repair to be completed within 30 working days