Are your pipes frozen?
The advice here should help in saving you time calling and waiting to speak to our repairs hub, as you can often fix the problem in the time it takes to call in.
Winter Planning
We want to keep our customers informed about our repairs service and offer advice on ways to protect you and your home during the cold weather.
We have detailed our service standards for our gas and repairs service. We have also provided a checklist, so that if you do need to call us, you can provide us with all the information we need.
In order to deal with high demand over the winter months, we have a simple green, amber and red system. So that during busy periods or when our services are disrupted by bad weather, we can give you a clear and realistic timescales for completing your repair.
We will prioritise our most vulnerable customers and your situation will be assessed at the time of your call. The system will also be used in other exceptional circumstances that affect our ability to operate in the year such as floods and high winds.
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Are your pipes frozen?
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Service StatusOur Service Status
In order to deal with high demand over the winter months, we have devised a simple green, amber and red system.
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Try these tipsTop Tips to check with broken heating
If your heating doesn't work, try these tips before contacting us as it may be easier to fix than you think.