Are your pipes frozen?

Last year we had 50 calls in one hour from customers during last year’s freezing temperatures, because their heating/hot water system failed due to a frozen boiler condensate pipe.

When a condensate pipe freezes the boiler may lock out or in some instances still be running intermittently but making a strange noise.

The advice here should help in saving you time calling and waiting to speak to our repairs hub, as you can often fix the problem in the time it takes to call in. 

If you think the condensate pipe of your boiler has frozen - that's the waste pipe that takes the condensation from your boiler to your drain outside - try the steps below if you can access the pipe safely.

If the pipe has severely frozen you may need to repeat them a few times:

1. Hold a hot water bottle, or heat wrap, around the pipe.
2. Carefully pour hot, but not boiling, water over the whole length of the frozen pipe with a watering can, jug or kettle.
3. If water starts to run from the pipe and you think the pipe is unfrozen, try switching on the boiler again. You might need to reset it.
4. If the boiler comes on and heats the water and radiators, the pipe is clear. If it doesn't then pour hot water on the pipe again.

If you have tried the steps above and the boiler is still not working, or if you are not able to do this yourself then please call our Repairs Hub on 0345 60 20 540.

Frozen Pipes

Tips on preventing and fixing frozen pipes during cold weather.