Repair responsibility tool

This is for non-emergency repairs only. You should report any emergency repairs immediately on 0345 60 20 540.
An emergency repair is anything which represents an immediate threat to the health and safety or security of our customers within a property. For instance: an external door which will not lock; an uncontainable water leak; a gas leak or the smell of gas; no power or exposed electrical wires, or when water comes into contact with sockets or wiring.

If you think you can smell gas you can also immediately telephone 0800 111 999 – but we can do this for you if you telephone us first. If you can see or smell smoke, immediately telephone 999 or 112 before telephoning us.

Our repair responsibility tool will allow you to explore the repairs around your home and understand who is responsible for what. Just click on the images below to get started.

Repair Responsibility Tool

  • Inside your home

  • Outside your home