Christmas opening times 2018

Our offices, including The Hub, will be closed for a few extra days over the Christmas and New Year period. We will be closed on the following days:

  • Tuesday 25 December
  • Wednesday 26 December
  • Monday 31 December
  • Tuesday 1 January

During this time you can still visit our website, email contact@midlandheart.org.uk and report non-urgent repairs here. These will be actioned when the office is open. 

Baubles On Xmas Tree

In an emergency, you can contact our out of hours service on 0345 60 20 540. An emergency repair is anything which represents an immediate threat to the health and safety or security of our customers within a property. Examples of an emergency are below:

  • Gas leak or the smell of gas (you can also immediately call 0800 111 999)
  • Uncontainable water leak
  • No power or exposed electrical wires
  • External doors which will not lock
  • If you can see or smell smoke, immediately telephone 999 or 112 before telephoning us 

When the offices reopen, the phone lines are likely to be busy so consider using our contact forms, emailing us or messaging on social media and we will get back to you as quickly as we can.

10th December 2018 | 2018 | Customer News