Customer news

Keeping yourself safe

Sometimes things don’t always go to plan, so giving our colleagues the right equipment when they’re out and about on their own is crucial in keeping them safe. We supply all of our lone workers with the Soloprotect Identicom devices. Before each visit, they leave a message stating their location and can raise an alarm if they are in danger. We also provide colleagues with personal safety training to ensure they know what to do if they have concerns about a situation

Added on 9th April 2019 |

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Making improvements together

We have lots of ways for customers to get involved at Midland Heart and are always looking for new people to take a fresh look at the homes and services we provide to you. Our dedicated Customer Scrutiny Team works with a group of involved customers to help shape and improve the work we do. From piloting new services to mystery shopping, there is something for everyone depending on your interests.

Added on 2nd April 2019 |

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Could you get a discount on your council tax?

It won’t be long until your council tax bill for 2019/20 will arrives on your doormat. But have you checked if you are eligible for a discount?

Added on 20th February 2019 |

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Julia's story

Flexibility is key to help Julia Bailey manage a busy work life with a hectic home schedule. Julia, HR Shared Services Manager, manages a team who deal with HR queries from colleagues across Midland Heart. If she didn’t have enough on a plate, Julia is also mother to three young children.

Added on 28th January 2019 |

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Don't let loan sharks bite this Christmas

Don’t turn to predatory loan sharks to solve your Christmas money worries this year. The Stop Loan Sharks project has launched a national campaign to raise awareness of illegal money lenders and provide guidance on where help can be found.

Added on 5th December 2018 |

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