Midland Heart scoops housing excellence award
We are celebrating after scooping a top award for Best Tenant Support Advice Programme at this year’s prestigious Housing Excellence Awards.
The award which highlights best advice/support scheme to have achieved real results helping tenants, recognised their top class Money Advice Team.
The team work closely with customers facing exceptional challenges as a result of welfare reforms such as the bedroom tax, benefit cap and introduction of universal credit.
Our Director of Housing Operations, Gary Hardy, said: “We are absolutely delighted to have won such a prestigious award. We faced competition from many key players in the industry.
“This award is proof of the hard work and dedication of our staff and demonstrates our commitment to not only providing much needed affordable housing but also our commitment to helping customers.”
From dealing with debts and unpaid bills to welfare benefits and everyday budgeting, the team of friendly and experienced advisors offer free, independent, confidential advice and look carefully at an individual's circumstances to offer them the support they need to get back on their feet.
On judging the award submissions in the category, Janet Hale of Pilkington - Hale Partnership said: "Midland Heart have one of the largest Money Advice Teams in the sector developed through great partnership working, they have really evidenced their outcomes and have great customer feedback."
Widely recognised as the ‘industry event of the year’ the Housing Excellence Awards is one of the largest awards ceremony in the UK housing sector, the finalists were announced at an awards ceremony held at the Principle in Manchester on Thursday, May 25.