I’m your local estates officer and I'm part of our Estates Team here at Midland Heart and we're responsible for ensuring your community is safe, clean and well maintained.
Our focus is on building safety, to reduce fire risk, and to manage environmental contracts such as grounds maintenance, communal and window cleaning and ensuring the communal washing area is well maintained.
We also each manage a specific geographical area which we refer to as our ‘patch’. We complete regular inspections across our schemes and engage with partner agencies such as local councils and community groups to resolve any issues that are having an impact in your area.
We also work closely with our Estate Champions and involve customers to ensure our communal areas are safe and well maintained. If you're interested in becoming an Estate Champion, please let us know.
Examples of cases we will deal with are:
- Fly tipping
- Pests & Vermin
- Communal areas
- Property fires or floods
- Abandoned vehicles or properties
- Grounds Maintenance enquiries
- Contract Management
- Boundary issues
I’m your local Homeownership Officer and I'm part of our Leasehold Team at Midland Heart. As a team we cover all things related to Leasehold and Shared Ownership.
As well as regularly visiting schemes within my designated patch so that I can make sure you are receiving the best possible service from us, I also support in answering queries from leasehold and shared ownership residents.
Some of those queries might be about;
- Selling your home
- Buying further shares of your property
- Lease extensions
- Boundary queries
- Home improvement consents
- Remortgage queries
- Yearly accounts
If I am unavailable, it is likely that I am out visiting a scheme, but I will get back to you as soon as I can. Otherwise, you can contact our specialist team within our Hub, called the Housing Advice Team, who are trained, skilled and knowledgeable about Leasehold and Shared Ownership. You can call a member of our dedicated team on 0345 60 20 540 and ask for the Housing Advice Team, or you can get in touch with me by emailing leaseholdservices@midlandheart.org.uk.
Map of the grounds maintenance areas for Mercia Gardens - please click on the image to see it fully.
Antisocial behaviour
Here's a video, all about antisocial behaviour and how to report it to us. We're committed to doing our utmost to resolve ASB issues, so make sure you let us know so we can help.You can report an ASB issue to us by filling out this form or calling us on 0345 602 0540. We’ll provide advice and support before getting involved because this can often resolve things more quickly.
If that doesn’t work, then we’ll take further action, which can include:
- Helping you to come to an agreement through Restorative Justice
- Looking at resolving the problem by talking to your neighbours
- Issuing warnings to the people involved
- Asking neighbours to sign a Good Neighbour Agreement or Acceptable Behaviour Contract
- Seeking legal action against the person responsible for the ASB
To find out more about our approach to managing ASB, take a look at our ASB policy.
If you see someone committing a crime, please contact the police.
Pests and vermin
Finding pests in your home isn't nice, but there are things you can do to prevent and remove them safely. For more information on treating pest and vermin, please click here.
Abandoned vehicles
When vehicles are abandoned near our home it can be really inconvenient and take up valuable parking spaces. Watch our video to understand the difference between abandoned and nuisance vehicles and how we can help.
Money advice service
Our Money Advice service is only available to our customers, this includes customers living in any of our homes or schemes. Have a look at this video to find out about one of our customers experiences using our Money Advice service.
Fly-tipping and environmental hazards
Sometimes people dump their waste near our homes which can be a nuisance and potentially dangerous depending on the waste. Take a look at our video to understand how we can help resolve the problem.
