By Phone: 0345 60 20 540
By E-mail: firstname.lastname@example.org
Calls cost the same as your local rate, and are free from mobiles (if part of your inclusive minutes). Our phone lines are open 8am- 7pm Monday to Friday. If you have an emergency outside of these hours, you will be transferred to our out of hours service. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back.
Alternatively you can fill in our contact form below and your enquiry will be responded to in 2 working days.
Selling to Midland Heart? If you have a product or service and would like to work with us, visit our supply to us area.
Got a media enquiry? During our opening hours, you can call us on 0121 666 5253. If your media enquiry is out of hours, please contact 07789 923 340. This number is for media enquiries only.
Repairs you are responsible for
We put your safety first by ensuring your home is secure and well maintained when you move in. This short video will explain who is responsible for repairs in your home.
Damp and mould
As a Midland Heart customer, you are responsible for reducing the impact of condensation in your home, which if left, can cause mould to grow. This short video will show you how to reduce condensation in your home.
What to expect from your new tenancy
Renting a home from Midland Heart? Find out what to expect from your tenancy agreement.
Our team of Money Advisers are trained to help our customers with free benefit and debt advice. View one person's story and find out how we can support you.
Can I Keep a Pet?
Want to keep a pet in your home? This video explains the permissions you need and how many you can have in your household.
Leaving your tenancy
Ending your tenancy? You'll need to let us know at least 4 weeks before you leave. This short video explains everything you need to know about your responsibilities.
When you end your tenancy with Midland Heart, you need to let us know at least 4 weeks before you leave your property in writing.
This video will explain your responsibilities when ending your tenancy with Midland Heart.