Contact us

By Phone: 0345 60 20 540

By E-mail:

On Twitter: @MidHeartHelp

On Facebook: Midland Heart

Calls cost the same as your local rate, and are free from mobiles (if part of your inclusive minutes). Our phone lines are open 8am- 7pm Monday to Friday.  If you have an emergency outside of these hours, you will be transferred to our out of hours service. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back. 

Our short films answer a number of common questions our customers contact us with. They might provide you with the answer you need to help with your enquiry. 

Alternatively you can fill in our contact form below and your enquiry will be responded to in 2 working days.

Selling to Midland Heart? If you have a product or service and would like to work with us, visit our supply to us area.

Got a media enquiry?

 Useful Videos

Repairs you are responsible for

We put your safety first by ensuring your home is secure and well maintained when you move in. This short video will explain who is responsible for repairs in your home.

Damp and mould

As a Midland Heart customer, you are responsible for reducing the impact of condensation in your home, which if left, can cause mould to grow. This short video will show you how to reduce condensation in your home.

What to expect from your new tenancy

Renting a home from Midland Heart? Find out what to expect from your tenancy agreement.

Money Advice

Our team of Money Advisers are trained to help our customers with free benefit and debt advice.  View one person's story and find out how we can support you.

Can I Keep a Pet?

Want to keep a pet in your home? This video explains the permissions you need and how many you can have in your household.

Leaving your tenancy

Ending your tenancy? You'll need to let us know at least 4 weeks before you leave. This short video explains everything you need to know about your responsibilities.

When you end your tenancy with Midland Heart, you need to let us know at least 4 weeks before you leave your property in writing.

This video will explain your responsibilities when ending your tenancy with Midland Heart.


A video offering advice about dealing with pests and infestations in your home such as: rats and vermin, bugs and wasps.



When winter approaches it's a good idea to check your heating is working properly. This video will show you how to check your heating system including your boiler.