What is a sign up pack?

You should have received your sign up pack shortly before you were given the keys to your new home. Your sign up pack contains lot of useful information about what you can expect from us, what we expect from you and the best ways to keep safe and look after your home.

It's really important that you read your sign up pack and tenancy agreement so that you understand your rights and both yours and our responsibilities. You can find out more about your tenancy agreement here.

Which sign up pack do I need?

We have a different sign up packs for each type of tenancy:

• If you have moved into a home without support or staff, you'll need the General needs sign up pack.
• If your home was newly built when you moved in, you'll need the New build sign up pack.
• If you have moved into a Retirement Living Scheme or Village, you'll need the Retirement Living sign up pack
• If you have moved into a Mutuals Scheme, you'll need the Mutuals sign up pack
• If you have moved into a Mutuals LSE Scheme, you'll need the LSE sign up pack

You can view or download a copy of your sign up pack below.