Rent account

Ask us a question about your rent, from making a payment, using our app or just money advice in general!

Ask about rent account

Setting up a Direct Debit

By completing and submitting this form you understand the following:

The initial payment will come out of your account on the date you have entered above. Further payments will be taken from your account on the day of the month you have entered and for the amount you have specified – please note this amount should cover the entire cost of your rent and service charges and any payment agreements you have in place. ALLPAY LIMITED will appear on your bank statement against the Direct Debit. On submitting this form you will complete the set-up of your Direct Debit instruction with us. We will then send you written confirmation of this. In future, if the payment dates, amount or frequency of your Direct Debit changes, we will give you 10 working days notice in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your Bank or Building Society. You have the right to cancel at any time and this guarantee is offered by all the banks and building societies that take part in the Direct Debit scheme. A copy of this guarantee will be sent along with your confirmation. Completing this form fraudulently or without the permission of the account holder/s may result in legal action being taken against you. You are responsible for checking that the payment details, amounts and frequencies are correct before you submit this form. Midland Heart will use this information as you have entered it.

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Applying for Universal Credit

If you need to apply for Universal Credit or UC and would like help our staff will be happy to support you. You will need a recent rent statement from Midland Heart in order to be given the housing element of Universal Credit. Please fill in the form below if you would like one of our team to help you to apply for Universal Credit.

Why do we collect personal data of individuals?

This form is for customers to contact the Rent payment team about their account. We'll use this information to support them.