Head to the bottom of this webpage to update your information, or click below to see our helpful info.

How do I change my name?

If you or the people you live with have changed your names, please let us know as soon as possible by completing the below form.

You'll need to provide us with proof of your name change, such as a marriage certificate or decree absolute if you're changing your name because you have got divorced.

I need to update my contact number

If you've got a new number and you need to update this on your tenancy, please call into our Hub on 0345 60 20 540 and we can sort this for you.

How do I make changes to my residency or household

You’ll need to fill out the form below if you’d like to add someone to your agreement. In most cases this is with a partner, spouse or civil partner.

We’ll ask for your partners ID and proof that they’ve been living with you for the last 12 months. This could be through utility bills, bank statements, proof of benefits, government documentation or medical documents.

We'll also check that your rent account is up to date.

A joint agreement means all the rights and responsibilities are shared equally between both of you. You’ll both be responsible for paying the rent in full, even if one of you leaves the property.

We know that circumstances change and relationships can break down. If one of you no longer wants to be on the joint tenancy agreement, let us know on the form below, we’ll look at both your needs and tell you about your options.

Can I have a lodger?

You may be able to take in a lodger but you’ll need to contact us for written permission first.

We’ll make a decision based on your tenancy type and whether or not your agreement allows it.

Don't forget to find out if having a lodger will affect your entitlement to any benefits that you’re claiming.

Can I sublet my home?

You can’t sublet your whole property to someone and live elsewhere. You must live in your home and it must be your only or main home.

 

How do I report if someone's died?

We understand that dealing with the loss of a loved one is difficult and there’s a lot to think about.

However, we’ll need to know about the death of any tenant as soon as possible.

In order for us to update our records, end the tenancy or pass on a tenancy there is some information we need:

  • The name of the person who has passed away
  • The date on which the person passed away
  • A copy of the death certificate
  • The details of the Next of Kin, Executor, Trustee or a member of the family who we can contact to discuss the tenancy.

Some people find it easier to notify us online, so we've developed this short form for you to do so.

Passing on a tenancy
The tenancy may be able to be passed on to someone else if you die. This is known as succession. Details about succession will usually be written in your tenancy agreement.

The right of succession only applies once. So if someone has already taken over the tenancy in this way, or you have previously assigned your tenancy (added or removed a person), there is no further right for another person to succeed the tenancy.

However, we’ll always consider each case individually and in line with our policy and procedures.

The law around succession can be very complicated. Contact us and we can guide you through the process.

Can you translate my letters?

Yes we can, just give our Hub team a call on 0345 60 20 540 and let us know which language you prefer and we'll add this to your tenancy account and make sure your letters are always translated.

I would like to *

Changing your name

We've set up this simple form so you can inform us easily if you change your name. We will need to see a copy of one of the official documents listed below for our records. A copy of a marriage certificate - if you want to change your name because you have got married. A Deed Poll letter - if you have changed your name with the government via the Deed Poll service. A decree absolute - if you want to change your name because you have got divorced.

Let us know about the death of a resident

We understand that losing someone is very difficult and we want to make any contact with us about this as easy as possible for you. If you have a copy of the death certificate please upload it here. Please note: We will need to see a copy of the death certificate in order to update our records. Once this has been received we will start the process of arranging this change but please be advised that we cannot end the tenancy until the death certificate has been received.

Are you the executor, trustee or personal representative of the resident that passed away? *
Do you know someone who wishes to succeed the residency? *
I would like to: *