Head to the bottom of this webpage to update your information, or click below to see our helpful info.

How do I change my name?

If you or the people you live with have changed your names, please let us know as soon as possible by completing the below form.

You'll need to provide us with proof of your name change, such as a marriage certificate or decree absolute if you're changing your name because you have got divorced.

I need to update my contact number

If you've got a new number and you need to update this on your residency, please call into our Hub on 0345 60 20 540 and we can sort this for you.

How do I make changes to my residency or household

Typically changes to your residency or housefold may include transferring a lease into your sole name, or adding someone to the same.
 
Midland Heart must approve any changes to the person or persons named on the lease. If consent is granted, you will need to instruct a solicitor to complete the transfer and register the changes with HM Land Registry.
 
If there is a mortgage secured against the property, we will also need to approve any changes to the mortgage arrangements.
 
Can I have a lodger?
 
You may be able to take in a lodger but this would be subject to the terms of your lease and you’ll need to contact us for written permission first.
 
Don't forget to find out if having a lodger will affect your entitlement to any benefits that you’re claiming.
 
Can I sublet my home?

Typically, you can’t sublet your whole property to someone and live elsewhere. You must live in your home and it must be your only or main home. Your Lease agreement will confirm this.

How do I report if someone's died?

We understand that dealing with the loss of a loved one is difficult and there’s a lot to think about.

However, we’ll need to know about the death of any resident as soon as possible.

Click here to visit our bereavement webpage and we can guide you through the process.

Can you translate my letters?

Yes we can, just give our Hub team a call on 0345 60 20 540 and let us know which language you prefer and we'll add this to your account and make sure your letters are always translated.

I would like to *

Changing your name

We've set up this simple form so you can inform us easily if you change your name. We will need to see a copy of one of the official documents listed below for our records. A copy of a marriage certificate - if you want to change your name because you have got married. A Deed Poll letter - if you have changed your name with the government via the Deed Poll service. A decree absolute - if you want to change your name because you have got divorced.

Let us know about the death of a resident

We understand that losing someone is very difficult and we want to make any contact with us about this as easy as possible for you. If you have a copy of the death certificate please upload it here. Please note: We will need to see a copy of the death certificate in order to update our records. Once this has been received we will start the process of arranging this change but please be advised that we cannot end the tenancy until the death certificate has been received.

Are you the executor, trustee or personal representative of the resident that passed away? *
Do you know someone who wishes to succeed the residency? *
I would like to: *