Contact us

We’re committed to getting it right first time. We’ve invested time in training our staff and creating specialist, dedicated teams to help with housing management issues or repairs.

Our highly trained specialist team members are well equipped to deal with your queries at the first point of contact.

To make it easier and to avoid calling or visiting our offices - you can access a number of our services online such as setting up a direct debit, paying your rent, money advice and much more.

Reason for contact

How to get help

Report an issue relating to abandoned vehicles, graffiti, flytipping, pests or suspect an unauthorised person is occupying a Midland Heart home

Complete the relevant online form to:

Repairs

Before reporting a repair visit: midlandheart.org.uk/repairs 

Complete this form to raise a repair enquiry.

Experienced or witnessed anti-social behaviour or have concern for a neighbour

Complete the relevant form to:

Advice and help managing your money, rent payments or bills

If you would like to talk to someone about rent or money advice, our rent and Money Advice pages have impartial advice and guidance or you complete the online Rent Account query form

Looking for a home to rent, supported accommodation or shared ownership properties

Explore your options online:

midlandheart.org.uk/find-a-home

Considering a Mutual exchange?

Find out more about Mutual exchanges and how to apply?

Ask a question about Mutual exchanges

Homes Direct account enquiry

If you have forgotten your Homes Direct login details - complete this enquiry form

Prefer to contact us on Social Media with your customer service enquiry?

On Facebook: Midland Heart

On Twitter: @MidHeartHelp

Request Personal Data about yourself, one of our customers or members of staff.

Selling to Midland Heart?

If you have a product or service and would like to work with us, visit our supply to us area.

Emergency contacts

If you need to contact us in an emergency you can find the right contact information here

 Our short films below answer a number of common questions our customers contact us with. They might provide you with the answer you need to help with your enquiry. 

 Useful Videos

Repairs you are responsible for

We put your safety first by ensuring your home is secure and well maintained when you move in. This short video will explain who is responsible for repairs in your home.

Damp and mould

As a Midland Heart customer, you are responsible for reducing the impact of condensation in your home, which if left, can cause mould to grow. This short video will show you how to reduce condensation in your home.

What to expect from your new tenancy

Renting a home from Midland Heart? Find out what to expect from your tenancy agreement.

Money Advice

Our team of Money Advisers are trained to help our customers with free benefit and debt advice.  View one person's story and find out how we can support you.

Can I Keep a Pet?

Want to keep a pet in your home? This video explains the permissions you need and how many you can have in your household.

Leaving your tenancy

Ending your tenancy? You'll need to let us know at least 4 weeks before you leave. This short video explains everything you need to know about your responsibilities.

When you end your tenancy with Midland Heart, you need to let us know at least 4 weeks before you leave your property in writing.

This video will explain your responsibilities when ending your tenancy with Midland Heart.

Pests

A video offering advice about dealing with pests and infestations in your home such as: rats and vermin, bugs and wasps.

 

Heating

When winter approaches it's a good idea to check your heating is working properly. This video will show you how to check your heating system including your boiler.