Report a problem

We know it can be frustrating and upsetting when things go wrong, let us know what's happening and we'll get it sorted as soon as we can.

Anti Social Behaviour

We know experiencing antisocial behaviour can be difficult and distressing. We are committed to supporting you and resolving any ASB issues as quickly and efficiently as possible. In the context of housing, we define anti-social behaviour (ASB) as acting in a way that is capable of causing nuisance or annoyance to anyone. We take a problem solving approach to responding and managing reports of anti-social behaviour. We encourage and support you to be involved in remedying incidents of anti-social behaviour and we will take a reasonable and proportionate approach when using legal and non-legal interventions. We will intervene when a customer’s behaviour poses a risk to another person(s) or the future of their tenancy, or there is a risk of harm to our customers.

Fly Tipping

Fly tipping can be hazardous and expensive to remove and will potentially cause an increase in tenants service charges. If you know who has flytipped items please give us as much detail as possible. We will then contact the individual and request they remove the items.

Report a concern about a neighbour

There are many reasons you might be concerned about a neighbour: Providing false information in order to move into one of our homes; Not using our property as the main home or abandoning it; Subletting the property to someone else; Selling the keys; Failing to tell us when the tenant has passed away so that someone else can live there; Mate crime where vulnerable tenants are targeted by fraudsters to use the home for criminal activity. Giving false information to get a Right to Buy discount.

Pests and Vermin

If you have pests or vermin you can use our easy to use responsibility tool to find out who's responsibility it is to remove them.

Why do we collect personal data of individuals?

This form is for customers and service users to report issues or concerns with their tenancy. We'll use this information to identify the issue and take appropriate action.