Compliments, comments and complaints

At Midland Heart we are committed to delivering brilliant services to all our customers. Our goal is to provide the best possible experience, with a focus on a fast, fair, friendly and efficient service.

We actively encourage feedback. This falls into three categories:

  • Complaints - when you don't think we have met our published standard of service
  • Comments - feedback on a service
  • Compliments - when we are doing something well (Only fill in this form if you have been pleased with the service received)

You can find out how to feedback by following the links below.

If you have a complaint about the behaviour of one of your neighbours this may be classed as anti social behaviour (ASB). We have developed different processes to help you with these issues and you can visit our dedicated ASB section to find out more.

  • Compliments

    If you want to let us know about a positive experience you've had or you'd like to praise a member of staff for their support find out more here

  • Comments

    You can find out how to feedback on the service that you have received here