My Voice

No commitment – join in when you’d like to

If you want to be involved in helping us shape our services but feel like you’re limited on the time you can commit, joining our survey mailing list is a great way to get your voice heard. 

You’ll get an email when a new survey goes live (usually about once a month), and you can decide whether or not you’d like to give feedback on that topic.

You also have the option to sign up for postal surveys, which will come to you with a freepost envelope so you can send them back to us with no cost to yourself.

Join our survey mailing list

Give us feedback once a month

If you love your local area and would like to help us keep the building you live in safe and tidy, become an Estate Champion. This means filling in a monthly report on services like window cleaning and grounds maintenance, as well as letting us know about any anti-social behaviour.

We’ll work directly with our Estates and Tenancy Services colleagues to make sure any issues get resolved.

If you want to share your ideas for improving services with us on a specific service or topic there are a number of different ways to choose from. The best bit is you can just commit to the projects that interest you.

Special Interest Groups: If you want to share your ideas for improving services with us on a specific service or topic there are a number of different ways to choose from. The best bit is you can just commit to the projects that interest you!

Task & Finish: Meet with us over a set period of time to look at customer feedback on a set topic and use it to suggest improvements.

Service Improvements: If you have recently used a particular service like ASB or Aids & Adaptations, we may ask for your feedback to see how we can improve.

4 or 5 meetings per project

My Scrutiny is an area of My Voice that requires more of a time commitment, but is invaluable in helping us review and improve our services.

You would sit on a Tenant Scrutiny Panel and carry out in-depth reviews of a particular area – for example, our Digital offer, or Fairness & Respect. They look at our current processes and make recommendations for improvement which we will act on.

6 meetings a year

If you want a direct way to hold us to account and ensure we’re doing what we say we will, My Impact is the group for you.

The group meets 6 times per year and reviews a wide range of information to ensure that we’re on track with all of our projects and action plans and auditing evidence to make sure we’re meeting all the standards set by the Regulator for Social Housing.

We will ask you to do some preparation before these meetings, but you’ll be able to see the impact of your hard work pay off as this group really helps to shape our services.

This group provides assurance on how we are performing against the standards set by both us and external bodies such as The Regulator for Social Housing. The group holds us to account through:

Tenant led reviews: monitoring performance against specific standards, meeting quarterly to highlight what more we can do to improve.

Policy Reviews: Hep us make sure that changes to policies are made using tenant insight that work for you.

Mystery Shopping: Help us test the standard of our services by giving us feedback on tasks we set you.

There can be lots of information and data to look through in an audit, but the team will always present information in a way that meets your needs. We will check and make sure you have everything you need to help you make the decisions you feel are right.

This group provides a fantastic opportunity for tenants to work with our People Team (Resourcing, Learning and Development and Rewards Teams) to really make sure we are hiring and developing the best people, for you, our tenants. Thorough meaningful tenant involvement, we can make sure we recruit the right people to work with you, and that staff have the training, experience and knowledge to be effective in their roles.

Recruitment: The group shape the assessments and interview questions to make sure we are the right questions and even take part in some of these activities.

Training and Induction: They help to make sure our new colleagues have the right skills and behaviours to deliver the services that  matter to you, we are proud that tenants are part of our induction process – meeting new colleagues, sharing their experiences and what’s important to them.  

Performance Management: Tenants review the ways we make sure all colleagues are putting tenants at the heart of everything we do. They work with our Rewards Team to recognise staff members who have gone above and beyond in the services they deliver.