In housing, we define antisocial behaviour (ASB) as acting in a way that is capable of causing a nuisance, annoyance, harassment, alarm or distress to any other person.

We understand that having a dispute with your neighbours can be upsetting. However it might not be classed as ASB if it's not persistent or if there is no risk of harm. We can only get involved in cases that are considered to be ASB.

We'll always get involved if there is a risk of harm or if behaviour poses a risk to a person’s tenancy.

What is ASB

What’s not ASB

  • Verbally abusive, threatening or intimidating behaviour
  • Drug use or dealing in the property or local area
  • Persistent loud shouting and arguing in and around a property
  • Persistently playing music or the TV so it can be heard outside of the home
  • Persistent dog barking and pets causing damage to property
  • Disputes related to parking
  • Complaints about normal domestic noises like doors banging, washing machines and normal everyday activities, such as children playing
  • Car and intruder alarms sounding
  • Dogs barking at reasonable times and acceptable levels
  • People being unpleasant to one another
  • Children playing ball games or youths congregating
  • ‘One off’ events such as a birthday or Christmas parties

We'll take a look into all reports of suspected ASB and let you know whether its something we can raise a case for. Every case is different, so we'll look at your individual circumstances and the nature of your complaint to decide what is the best route for us to take.

If no evidence of ASB can be found we may need to close the case.

What happens when you open a case?

In most situations, our first step is to provide advice and support to help you find a solution without us getting involved. We'll encourage you to speak to your neighbours if it's safe and appropriate to do so. This can often resolve matters more quickly.

We'll always get involved if there is a risk of harm or if behaviour poses a risk to a person’s tenancy.

What if this doesn't work?

If we need to investigate further, our trained officers may need to speak to the people involved and gather evidence to decide on the best response and take appropriate action. Our tenancy service officers use a wide range of methods to tackle ASB.

We'll consider how regular or persistent the ASB is and the harm or likely harm it causes. We'll keep a record of your case and agree clear actions with you on how we are going to tackle the ASB. We'll also agree how and when to keep you updated on our progress.

What else can you do?

  • Help you to come to an agreement through Restorative Justice
  • Explore informal ways of resolving the problem
  • Issue warnings to the people involved
  • Ask neighbours to sign a Good Neighbour Agreement or Acceptable Behaviour Contract
  • Seek legal action against the person responsible for the ASB

To find out more about our approach to managing ASB take a look at our ASB policy.

We can help you to resolve issues with your neighbour through Restorative Justice (RJ)RJ brings the people who are affected by a dispute, conflict or a crime and those responsible for it together to talk.

We aim to help neighbours involved in a complaint to understand the impact that their behaviour has had on those around them. This will help you and your neighbour to discuss your issues and agree on a positive way to move forward.

We understand why you may feel uncomfortable speaking to someone that you’ve had issues with, but our dedicated RJ officer will support you to explain your point of view. In most cases, both parties are comfortable and pleased that they took part by the end of the meeting.

Click here to find our more about Restorative Justice.

If you feel like you're experiencing ASB, you should report it to us as soon as possible.

When filling out the form please give us as much detail as possible. We'll get in contact with you directly to let you know what will happen next.