If you notice any structural issues, please let us know immediately so we can fix the problem and keep you safe. For example, if you notice damp in your ceiling, your roof might be damaged, and you should get in touch with us as soon as possible.

Other examples of a structure-related repair include:

  • Loose/damaged brickwork 
  • The lift not working
  • Cracks in a wall

If you spot anything like this call us on 0345 60 20 540 and we’ll repair it.


Lifts can be incredibly important, especially for those of us who are less mobile and can’t take the stairs, so every month, we service your lifts to make sure they’re working correctly and we do a LOLER inspection every 6 months.

You can help to look after them too by:

  1. Sticking to the weight limit of the lift
  2. Not blocking the door

These issues can happen when you’re moving home. We know how stressful that can be but it’s important to look after the lifts, because people in your building rely on them every day.

If you have any lift issues, please let us know by ringing 0345 60 20 540 and one of our specialist contractors can come out to repair it.

If a lift breaks down while you’re in it, use the lift alarm or call us on 0345 60 20 540.

Never use the lift if there is a fire.

If you need a repair or want to report a building safety concern for the first time, please ring our customer hub on 0345 60 20 540, and we’ll book it in for you.

However, if you have an ongoing building safety concern that hasn’t been fixed, please click the button below.

Report a building safety concern