Become an Involved Tenant
As an Involved Tenant, your role is key to improving the services that we offer and you'll be making a real difference. There are 5 different areas to My Voice with multiple different ways that you can get involved and give your feedback, even from the comfort of your sofa.
You'll be invited to take part in surveys, face to face meetings, online meetings, social media campaigns, business wide projects, one to one catch ups and much more and the best part is that you can choose what you'd like to get involved in, you're in control!
Our Involved Tenants
Listen to what our Involved Tenants had to say about what is My Voice and why they signed.
To help get your voice heard, we'll...
- Arrange travel or pay for your expenses when you're attending a meeting in person
- Give you any training or support you need
- Respond to your messages within 3 working days
- Give you all the meeting dates at the start of each year and keep you updated on anything new
- Send you any information you need in advance for meetings
- Arrange one to one catch ups to see how things are going
- Why should I get involved?
- How much time will I have to commit?
- What can I expect from you?
- Will my feedback make a difference?
It’s really important that we hear from tenants from all backgrounds, so we can make sure we’re constantly shaping our services to suit you. You’ll play a part in helping us improve things for yourself and for all of our other tenants.
There are lots of other benefits to being an Involved Tenant – you’ll meet new people, learn new skills and improve your confidence.
We’re happy to support you if there are particular areas you’d like to develop in such as understanding data! We also run regular prize draws for anyone who takes part in our surveys.
It’s completely up to you how much time you spend getting involved. If you choose to complete surveys this will only take a few minutes of your time each month.
If you have more time and energy to commit you might like to consider one of our groups which meets regularly. Get in touch with us to talk about where you’d fit in best.
Our meetings are usually held on Microsoft Teams to ensure people can join from all over the Midlands, and they’re often during the day, but we’re happy to be flexible. If you’d prefer an in-person or evening meeting just let us know!
Training: We offer training for all our Involved Tenants to make sure you feel comfortable.
This ranges from ‘getting to know you’ sessions for new tenants, to equality and diversity sessions, and more specialist training on effective surveys or housing regulations.
Support: We’re here to help you find the right group(s) for you, and we’re happy to have a chat if you have any questions or concerns about being involved.
We’ll also connect you with other tenants through our online community on Yammer.
Expenses: Most of our meetings take place online, but if we’re holding an in-person meeting we’ll pay reasonable travel expenses and provide refreshments. All of our groups are voluntary, but we do run regular prize draws.
We really value everything our Involved Tenants do to help us improve. The impact of your feedback is really clear across the business.
Tenant app: You told us you’d like to be able to do more on our app, including reporting repairs.
We’ve been working hard to develop the app based on this feedback, and a group of Involved Tenants have helped with testing through to the new feature going live.
Energy sessions: You told us that with the rise in the cost of living and the importance of protecting the environment, energy efficiency was a big concern for you.
As a result we are running energy drop-ins where you can come and speak to specially trained colleagues about energy.
Customer Annual Report: Each year our Tenant Communications group help to shape the content and style of the report. You can read the latest version here.
Don’t take our word for it – read Michael and John’s involvement stories and find out about the difference they’ve been able to make.
If you'd like to know more, our friendly Scrutiny team will be more than happy to have a chat!
You can call or text us on 07720 143676 or you can drop us an email on customerscrutiny@midlandheart.org.uk
I'd like to get involved..
