• Frequently asked questions

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Questions about Midland Heart Homes

  • Who can apply for a home with us?

    To apply for one of our homes, you must be unable to afford to buy your own home or rent from a private landlord. We check your affordability based on your income and savings.

    You can find out more about our allocations policy here

  • What type of home can I apply for?

    This will depend on your household need and family circumstances. We always try to make sure homes are let to best meet your need.

    We let our homes in line with the bedroom standard which has been set by the Department for Work and Pensions (DWP). Extra bedrooms may be given to those with additional needs, for example those with medical needs, live in carers and/or foster children.

    Depending on the property, we may restrict who can apply to live there. These can include when we have:

    • A local lettings plan (LLP) – these are put in place to help us to create a balanced community where people want to live and more importantly, stay
    • Age restrictions – some of our homes are restricted to certain age groups for example, over 55s
  • How are your homes advertised?

    We list homes on our new lettings portal Midland Heart homes and our customer app. You’ll need to create an account and apply online.

    Homes are listed as ‘coming soon’ for 5 days so that you can take a look, prepare your documents and information and ask any questions before applying. After that, we’ll advertise them for at least five days.

    Each advert will tell you about the property and whether there are any restrictions or preference groups that we will give priority to.

    Sometimes we may offer a home directly to an existing customer without advertising. And this may be because:

    • They need an adaptation to their current home but it’s not possible
    • We need to sell or refurbish a customers’ home
  • What are preference groups?

     We’re moving away from bandings and instead introducing preference groups. The preference groups will be on the property adverts and may mean that we give priority to:

    • Certain age groups (for example, over 55s)
    • Households with spare bedrooms or those who need more bedrooms
    • Those who need adapted homes
    • Those who are homeless or in housing need
    • Those who have a local connection to the area
    • Workers, volunteers or carers
    • We will only advertise one preference group on any advert and you and other interested people will be given priority if they can show they meet the preference group conditions. 

    We will also advertise a lot of properties (40%) with no preference group which means as long as you are eligible to join our waiting list then you can apply for a suitably sized home with us.

  • How do you choose who gets each home?

    We’ve kept the process really simple, so the first person to apply and include all of the information and evidence needed will be given the chance to accept the home.

    There may be some exceptions to this, such as if:

    • The person can’t prove that they meet the preference group
    • The person doesn’t respond to us or follow our lettings process
  • What documents do I need to upload as evidence?

    As part of your application we’ll need you to prove your identity and the identity of anyone who is living with you now. You’ll also need to prove the identity of anyone else who will be living with you when you move into your new home.

    You'll need to upload one of the following documents for yourself and each member of your household: 

    • Current UK/EU/EEA passport 
    • Photo driving/provisional licence 
    • Birth certificate
    • Biometric Residence Permit

    We'll also need to see proof of income. You'll need to upload one of the following documents:

    • Payslips dated within in the last 3 months
    • Bank statement dated within the last 3 months
    • Benefit entitlement letters dated within the last 3 months
    • Universal Credit statements dated within the last 3 months
  • Why are some people excluded from applying?

    We may exclude some people due to:

    • Legal reasons
    • Housing related debt or fraud
    • A history of anti-social behaviour and/or crime, including domestic abuse
    • Tenancy breaches and/or history of not looking after their home
    • The person not being ready for independent living
    • The tenancy being unsustainable due to affordability reasons
    • The person being too young. We’ll accept under 18s if they’ve been nominated by their local council. All other 16 and 17 year olds will be referred to our young person’s services
  • When will I hear about the bid I have placed?

    Our properties remain live on Midland heart Homes for a minimum of 5 days after bidding opens or until a property is let.  Well start to shortlist applicants during this time starting with the person who applied first and well sift out any applicants who don't meet our eligibility criteria.  Some of our homes are advertised for a preference group and for these you need to upload certain evidence as part of the application process.  Others are advertised for anyone who is eligible for social housing, and no evidence is currently needed for these applications other than proof of your income and identification for you and anyone wishing to move in with you.

    Due to the number of properties we advertise and the large number of people bidding for each home, were unable to update you on the status of your bid for housing or where on the shortlist you are.  Youll receive an email letting you know if youve been shortlisted for a property within two weeks of your bid. There is no need to contact us, we’ll contact you as soon as possible if you’ve been shortlisted.

  • I am already a Midland Heart tenant. Can I transfer to another of your homes?

    If you have additional needs that your current home doesn’t meet then you can apply to transfer to another home. If you haven’t got additional needs but still want to move, you can look for a mutual exchange.

    Additional needs usually mean:

    • You’re under occupying or your home is overcrowded
    • Your home isn’t affordable for you anymore
    • You live too far away from work or education to commute (over an hour travel time)
    • You need to move to another area to be closer to give or receive care
    • You have medical needs that mean you can no longer get in or out of your home or you can no longer manage stairs
  • Do I need to register on this website if I have an account on the Midland Heart app?

    No, if you have downloaded our customer app and have an account you can use the same email address and password to log in to this website.

  • Can I register on your website and Homes Direct at the same time?

    From February 2020 we will only be listing our homes on homes.midlandheart.org.uk and not on Homes Direct. Homes Direct will close on 31st March 2021.

  • How do I opt out of marketing emails?

    We won’t send you too many marketing emails, but if you don’t want to receive them you can opt out by clicking the ‘unsubscribe’ button at the bottom of the email.

  • How do I reset my password?

    On the login screen, click on ‘forgotten password’ to reset it.

    If you originally created your account on our app, you’ll need to reset your password on the app.