Our customer annual report is here and we're really excited to share it with you!

What's in the report?

Looking back over the past financial year (April 2020 - March 2021) the report doesn't just show you our successes, but gives real examples of the lessons we've taken from your feedback.

In the report you'll find specific examples of the commitments we've made to improve over the next year. You'll also get a preview of the exciting things we have coming up in the year ahead. 

Customer Annual Report 2020_21

pdf - 5358Kb

An honest review of our performance in the last financial year.

It's not too late to get involved!

If you've been inspired to give us your feedback in the coming year, we'd love to hear from you. By becoming one of our involved customers, you can help shape our priorities and make improvements to the services we provide.

My Voice allows you to work closely with our customer scrutiny team who will make sure your voice is heard and support you to make positive changes. 

Your voice can make a difference. 

Our CEO, Glenn reflects on a year working through the pandemic