What's the Customer Annual Report?

Every year, we pull together an overview of how we've performed the previous financial year. This report covers April 2022 - March 2023.

It's really important for us to be honest and open with you, so you can see how we're handling the things that are important to you. In the report we take a look at our successes and show the impact they've had on customers like you.

You'll find real examples of the lessons we've taken from your feedback and details of the commitments we've made to improve over the next year. The report also gives you the chance to have a sneak peek at some of the exciting things we have coming up in the year ahead. 

How can I share my feedback?

We really value customer feedback and we hope that this report has shown you that we act on it.

Click here if you'd like to let us know what you thought about this years report. If you'd like to share your views and experiences with us on an ongoing basis, you should consider joining My Voice.