About us

Our mission is to be a leading housing organisation, delivering homes and services across the Midlands that enable people to live independently

We own and manage 33,000 homes, and balance great customer service and value for money to provide a range of quality services for 70,000 customers.  

Our Vision is to: 

• Remain true to our charitable aims of providing truly affordable homes in the most challenging areas of the Midlands,
• Deliver a range of housing options balancing great customer service and value for money,
• Build desperately needed new homes for social and affordable rent whilst supporting customers who aspire to move into home ownership,
• Continue to work with commissioners to protect and deliver our Supported Living services, to support people who are homeless and seek to grow Retirement Living services to provide high quality housing options for older people
• Be the first point of call for others in the sector, who want to work in partnership with a leading housing and support provider.

Corporate Plan to 2024 

"Making What Matters Brilliant is our exciting new corporate plan that will set our focus on delivering real improvements for our customers.

 Over the next five years, we plan to make a record investment in the services we offer customers, our properties and our colleagues - making Midland Heart a truly great place to work, where people choose to build their future careers"

Glenn Harris, CEO Midland Heart

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  Corporate Plan

  Making sure we provide the homes and services that matter most to our customers and that we do this brilliantly.

  Making What Matters Brilliant
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  What we do

  We own and manage 33,000 homes, and provide a range of quality services for 70,000 customers.

  What we do