My Home is our new online tenant portal, which you can use to manage your account, pay your rent and book repairs. This online tenant portal is only available to Midland Heart tenants.
You can access the online portal, from your mobile phone, tablet or computer at any time, day or night.
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Pay your rent
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Report repairs
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Download rent statements
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View the latest news and updates
Access the services you use the most, all in one place.
We're improving the way you can access our online services by replacing the current tenant app with our new online portal called My Home.
You can access the portal on your web browser and sign in on any device that suits you.
The portal brings together all services you use the most in one place, making it easier to:
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Manage repairs your way
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Pay rent at a time that suits you
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Access rent statements whenever you need them
And you don’t have to download an app.
It's the simpler way to manage your home and we'll be here to support you every step of the way before the tenant app is deactivated later in the year.
Get help and support using your My Home account.
Watch our step-by-step videos to learn how to sign up and start using My Home.
If you don't see an answer to the problem you're experiencing, please send us an email to contact@midlandheart.org.uk or you can give our Hub team a call on 0345 60 20 540.
