You can now book, track and change your repairs online on the Midland Heart portal, My Home
My Home has been designed for existing tenants to manage their accounts with us and cannot be used to apply for a home.
Just click here to find out more
Once you’ve registered you can:
- Book and change repairs online
- Keep track of your repairs appointments
- View your rent balance and payment history
- Make a payment
- Download your rent statement and proof of rent
If you're experiencing a problem with My Home where you can't seem to finish what you're doing, you can troubleshoot using our quick fix checklist! 💡
Repairs on the My Home portal - FAQs
Yes, you can still access your history on My Home, up to 3 months.
If you're a homeowner or part of a Mutuals scheme, you're responsible for any repairs to your home.
If you're unable to book a repairs appointment and on your account, it says that your home is a new build, your details will automatically have been shared with our dedicated team who will contact you directly about your repair.
If you live somewhere with shared communal spaces like corridors, gardens or entrance halls, you'll then have the option available to book repairs for 'shared spaces' on your account.
If you've been asked to call the Hub, it's most likely because we need a bit more information from you, or you're trying to book an emergency repair.
If this is happening to you, please give us a call on 0345 60 20 540 so we can help.
If you've recently moved into your home, you may not be able to report repairs through My Home straight away. During the first few months of your tenancy, repairs are managed through a different process so we can give you the right support whilst you're settling into your new home.
If you need to report a repair, please give our Hub team a call on 0345 60 20 540.
