Under the terms of your lease, you’re responsible for any necessary repairs to your own property. We’re responsible for repairs to the building structure of apartment blocks, communal areas and equipment, the cost of this is covered in your service charge.
You can find more by visiting our initial repair period webpage:
If you live in a house then you are usually responsible for all repairs and maintenance related to your home, whether that's inside or outside.
However, we may be responsible for some communal areas which you'll be paying a service charge towards. These may include unadopted roads and open spaces.
We know that finding the right tradesperson to deal with a repair can be challenging. We would recommend using reputable companies. You can find the government-endorsed trades website ‘Trustmark’ by clicking here.
To report a communal repair, please call 0345 60 20 540.
Your lease will explain fully which repairs you are responsible for and which repairs we are responsible for. You will normally be responsible for the interior of your home.
To report a communal repair, please call 0345 60 20 540, or if you are unsure about who is responsible for repairs.
Under the New Model Shared Ownership lease, you’re entitled to £500 per year towards the cost of general repairs. You can find more information on that here.
We've put together some videos, which show you how to fix problems in your home, click the button below to take a look:
For some repairs, you'll need a tradesperson. Finding the right one is the most important thing, so make sure they come recommended by someone you trust, or click the button below to find a Trustmark registered professional:
Defects
For residents who live in a new home, the contractor who built your home may be responsible for some repairs for a limited time after your home was completed.
This is usually either 6 or 12 months and is called the “Defects Liability Period”. It's important to note that this Defects Liability Period starts from the time when the property is build-complete and handed over to Midland Heart, and not the date you move in.
For more information about this click the button below:
Repairs Allowance
If you bought your home built through the 2021-2026 Homes England funding programme, whilst you're still responsible for getting repairs done to your home, you're able to make a claim for up to £500 towards the cost of your repairs.
For more information and guidance on how to make a claim, click this button:
New model shared ownership lease
Insurance
Typically we insure the building on your behalf, but we don’t manage the claims on your behalf.
This is because you’re best placed to let the insurers know about issues and organise appointments with them. The Summary of Cover outlines what's covered and how you can make a claim:
