We want you and our colleagues to feel safe when we visit your home. That’s why, following a successful trial, we’ve introduced body-worn cameras as an extra safety measure for all colleagues who visit our tenants’ homes.
How it works
When our colleague arrives, they’ll tell you they’re wearing a body-worn camera. In most cases, they’ll let you know before switching it on, and you can say no.
If there is an incident or immediate risk to safety during the visit, such as verbal or physical aggression, the camera may be switched on without further permission. This is to help keep everyone safe and provide an accurate record of what happened.
Keeping your data safe
If footage is recorded and there is no incident, it will be stored securely for six months and then automatically deleted. If footage relates to a reportable incident, we’ll keep it securely for 12 months.
During this time, you can ask for a copy of any footage that includes you.
For more information on how we process your data, take a look at our privacy notice: midlandheart.org.uk/privacy-notice
Got any questions? We’re here to help
You can find more information in the frequently asked questions section below. If you would still like to speak to someone, please call our Hub team on 0345 60 20 540.
Protecting both our colleagues and tenants is extremely important to us, and we believe this initiative will help keep everyone safer.
Frequently asked questions
A body-worn camera is a small video recording device worn on a colleague's uniform. It can record live video and audio during their interactions with you.
Body-worn cameras are used to keep you and our colleagues safe. Any footage we record may be used as evidence and help us manage any incidents where needed.
Yes. The use of body-worn cameras complies with UK GDPR, the Data Protection Act 2018 and relevant surveillance and privacy guidance. We have privacy impact assessments and clear procedures in place to make sure any footage we record is handled properly.
You have a right not to be filmed, and in most cases our colleague will let you know before switching on the body-worn camera. If you say no, they will not record unless an incident happens or there is an immediate risk to safety, such as verbal or physical aggression. In that situation, the camera may be activated to help keep everyone safe and record what happened.
Footage will be stored securely and kept only for as long as needed. If no incident takes place, it will be automatically deleted after six months. If the footage relates to a reportable incident, it will be kept for 12 months. Access is limited to a dedicated team, and colleagues wearing body-worn cameras cannot access the footage they record. You can ask for a copy of any footage that includes you.
