We're a Midlands housing association, providing quality affordable homes across the Midlands.

We provide over 34,000 homes in the Midlands, in 49 local authorities, proudly supporting 70,000 tenants and residents.

34000

Homes across the Midlands

49

Local authorities

70000

Tenants using our services

Accessibility statement

Always keeping you, our Tenants at Heart, we’re keen to make our services easier for everyone to use. Read our accessibility statement to hear about our AA status for accessibility under the WCAG 2.2 standards.

A Midland Heart employee smiling

Our service standards

We deliver a number of different services, and our service standards help you to know what to expect from us, click the button below to take a look.

Find out what we do as a landlord

Our customer service standards

It's really important to us that we're treating our tenants with respect and courtesy, which is why we embed the #MHMindset. This covers our culture as an organisation and the behaviours that we ask our colleagues to demonstrate on a daily basis. 

Frequently asked questions

Who is Midland Heart?

We’re a housing association based in the Midlands, providing quality affordable homes and services to 70,000 tenants and residents across the region.

What does Midland Heart do?

We provide affordable housing, build new homes, and support tenants and residents through social rent and shared ownership. 

Where does Midland Heart operate?

We are based in the Midlands, working in 49 local authority areas.

Does Midland Heart offer shared ownership homes?

Yes, we offer shared ownership homes across the Midlands to make getting on the property ladder more affordable. Find out more about how shared ownership works by clicking here to visit our 'Home ownership' webpage.

How can I contact Midland Heart?

If you’re a tenant or resident: 

Tenant - contact us

If you’re not a tenant or resident:

Not a tenant - contact us