The background
To roundup National Hoarding Awareness Week 2026, we look at how our Tenancy Services Officer, Rachel, worked with our Estates team to help a tenant with learning and mobility difficulties live safely in her home again.
When central heating issues were reported at the tenant’s home and we weren’t able to gain access due to her hoarding habits, Rachel stepped in to help.
How we helped
Rachel regularly visited and helped the tenant understand why it was important to declutter her home. With Rachel’s support, a four-day clear-out took place. This uncovered a severe rat infestation in the house that was quickly handled by our Estates team.
The outcome
Our tenant’s home is now clutter-free, and the heating is working again. The tenant is also on the waiting list to move to a new home that is more suited to her needs.
You can find lots of useful information to help you manage your home, here: midlandheart.org.uk/contact-us/managing-my-home
We’re here to help you live safely and happily in your home. If you’re struggling with hoarding, or know someone who is, call our Hub on 0345 60 20 540 to be put in touch with our Tenancy Services Team. You can also report a problem by completing this short form: midlandheart.org.uk/contact-us/managing-my-home/report-a-problem
