At the moment, we’re inviting a selection of tenants who took part in a mutual exchange before April 2024, are one of our Low Cost Home Owners or live in Handsworth to help us improve our services.
How can I get involved?
Once our survey is live (from Monday June 30th) we'll add the online link here.
You can also fill out the printed version, which should arrive in the post soon, along with a letter inviting you to take part.
Get in touch
If you haven’t received your printed copy or you have misplaced it, you can easily request another one by calling our Hub. You can also contact us with any queries or concerns you may have:
- Telephone – 0345 60 20 540
- Email – customerscrutiny@midlandheart.org.uk
Please keep an eye on this page for further information and updates about this project.
The survey is less than 2 sides of A4 and should take you no more than 5 minutes to complete. It’s all information about you, so should be really quick and simple to fill in.
This data will be used to help us understand better who are tenants are and how we can better tailor our services to support them. Your data will only ever been used in aggregate form.
Unfortunately, because we’re using this survey to understand more about our tenants and who they are, we need you to fill in your personal details including name and unique person reference number (which we’ll give you in the letter).
The survey will be open indefinitely, but the sooner you give us your information the sooner we can start to make meaningful changes that better suit you.
If you no longer want us to store your data, you can call us on 0345 60 20 540 or get in touch with us on dataprotection@midlandheart.org.uk
Your response will go through our data central team for inputting to our systems. We’ve completed a data impact assessment form to ensure we store your information in line with GDPR and to make sure your data is safe and only accessible to colleagues who need it. We will use your information in a number of ways as part of your tenancy with us. This can include using information about any support needs you’ve told us about to enable us to tailor our services and meet your needs, or looking at trends in who is accessing our services.
