Here are the satisfaction measures from our homeowners...

Overall satisfaction

Taking everything into account, how satisfied or dissatisfied are you with the service provided by Midland Heart?

57 .4%

Very/fairly satisfied

Safety

Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Midland Heart provides a home that is safe?

75 .6%

Very/fairly satisfied

Communicating with Midland Heart

35 .1%

How satisfied or dissatisfied are you that Midland Heart listens to your views and acts upon them? (% very/fairly satisfied)

56 .8%

How satisfied or dissatisfied are you that Midland Heart keeps you informed about things that matter to you? (% very/fairly satisfied)

55 .3%

To what extent do you agree or disagree with the following "Midland Heart treats me fairly and with respect"? (% very/fairly satisfied)

Putting things right when they've gone wrong

30 .8%

How satisfied or dissatisfied are you with Midland Heart's approach to complaints handling? (% very/fairly satisfied)

89 %

Complaints responded to within complaint handling timescales (Stage 1)

1 .4%

Complaints per 1,000 properties - relative to size of Midland Heart % (Stage 1)

0 - cases

Complaints responded to within complaint handling timescales (Stage 2)

0 %

Complaints per 1,000 properties - relative to the size of Midland Heart % (Stage 2)

Our work in your neighbourhood

31 .3%

How satisfied or dissatisfied are you that Midland Heart keeps your communal areas clean and well maintained? (% very/fairly satisfied)

44 .4%

How satisfied or dissatisfied are you that Midland Heart makes a positive contribution to your neighbourhood? (% very/fairly satisfied)

23 .5%

How satisfied or dissatisfied are you with Midland Heart's approach to handling anti-social behaviour? (% very/fairly satisfied)

To see the satisfaction measures from our low cost rental accommodation, please click here.