Here are the satisfaction measures from our homeowners...

Overall satisfaction

Taking everything into account, how satisfied or dissatisfied are you with the service provided by Midland Heart?

60 %

Very/fairly satisfied

Safety

Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Midland Heart provides a home that is safe?

82 %

Very/fairly satisfied

Communicating with Midland Heart

46 %

How satisfied or dissatisfied are you that Midland Heart listens to your views and acts upon them? (% very/fairly satisfied)

61 %

How satisfied or dissatisfied are you that Midland Heart keeps you informed about things that matter to you? (% very/fairly satisfied)

65 %

To what extent do you agree or disagree with the following "Midland Heart treats me fairly and with respect"? (% very/fairly satisfied)

Putting things right when they've gone wrong

18 %

How satisfied or dissatisfied are you with Midland Heart's approach to complaints handling? (% very/fairly satisfied)

97 .6%

Complaints responded to within complaint handling timescales (Stage 1)

20 .0%

Complaints per 1,000 properties - relative to size of Midland Heart % (Stage 1)

100 .0%

Complaints responded to within complaint handling timescales (Stage 2)

13 .0%

Complaints per 1,000 properties - relative to the size of Midland Heart % (Stage 2)

Our work in your neighbourhood

47 %

How satisfied or dissatisfied are you that Midland Heart keeps your communal areas clean and well maintained? (% very/fairly satisfied)

55 %

How satisfied or dissatisfied are you that Midland Heart makes a positive contribution to your neighbourhood? (% very/fairly satisfied)

51 %

How satisfied or dissatisfied are you with Midland Heart's approach to handling anti-social behaviour? (% very/fairly satisfied)

To see the satisfaction measures from our low cost rental accommodation, please click here.